Tech Support....

[Yoko Nishi]

Okay, tech support, sometimes it is helpful and they give a wonderful answer, however sometimes it is not, and gives a computer generated answer! Post your questions and strange responses here, if you have any.

Observe, the answer has little to do with my question, did they even read it? This was to Guild Wars.

Question-
I played the Beta Weekend event in November, with a hotmail email, and a free access code from Gamespot. I liked the game very much, and got the preorder package, and I have a new access code from it. I also got a Gmail account for my email since then. I raised my characters and joined a guild during the beta, and I wanted to know, can I change the email that I signed up with, and my access code without losing my characters and guild membership? Can I change these things, or do I have to start over, with a new account?
My original account was under [e-mail], with a free code, <blanked>
My new email is [e-mail], with a new preorder code, <blanked>.

I hope you can solve my problem, thank you, Yoko Nishi.
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Answer-
Hello,

Thank you for contacting Guild Wars support. At this time there is not a way to merge the two codes. Since each code requires its own email address, you would have to use your Gmail account for the pre-order code. This may change in the future. Please keep an eye on www.quildwars.com and our message boards for more information.

Take care,
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Notice I said nothing of 'merging codes' but merely changing the code assigned to my old email, or changing the old email to my new one, or changing both without creating a new account, interesting response.

[jshain]

Did you copy and paste the response or did you type it in, as the hyperlink to guilwars is wrong! The best advice would be to try it this weekend and see what happens. Here is what I would do:

1. Install the pre-order key. (because the gamespot key will not work anyway)
2. Sign onto the game using your old e-mail address.
3. Play with the character under the old address.

When the game goes live:
1. Sign on using the old e-mail address.
2. Delete the character.
3. Sign on using the new e-mail address.
4. Create the character.

Yes, there would be an opportunity for someone to get your chacter name between steps 2, 3, and 4, but I think the risk is small.

[Yoko Nishi]

yeah, I copied it, wow, I didn't notice that.

Yeah, what you suggested was my other plan, I kinda wanted to see if there was anything else I could do, just in case.

[TheUncleanOne]

Even though there will be a Wipe at some point in the future... I think Asya's soultion sounds like it should work... More than likely, when you login in the AM this Saturday, you'll get a pass-code screen... Enter your new pre-order code, and hopefully Yoko will exist intact, and your account will be flagged as 'pre-order' status for name and goodie item... I guess time will tell... You may be forced to stay with the hotmail account at least until the game is live then I would hope there would be a option to update user-info in-game.

That's bassically what happend with the last BWE with my WPE character (even though I started an entirely new character last BWE).

[Yoko Nishi]

okay, cool, I am too used to stuff like this happening, and me not doing anything about it and getting screwed over for it, so this time I am making a stand.
Thanks everyone for helping.

[zentr]

I have no good suggestions, but I hope it goes well for you Asya....oops, Yoko.

I kind of have a similar concern. I created a female elementalist during WPE(?). Now that I have a preorder beta key, I'm hoping I can use that, have a clean slate, and just create me new character and play. We'll see.

Maybe it's just my own fascination with the game...but I think this weekend is going to have a lot of people logging on. The word is getting out and there will be an exponential growth in players.

And although it could get a little crowded at first, in the long run, it is best for the health of the game.

[Yoko Nishi]

I contacted them again, someone more knowledgable, actually knew what I was talking about, told me basically what you guys did, and to wait and see what new features we get, might resolve the issue, yah!

I think it will be very crowded, hopefully no lag. I am going to play for the whole 48 if I can, I have bagels, TV dinners, and Red Bull, I am ready!

[TheUncleanOne]

Wow Yoko, the last time I tried to play a game for 2 days straight was the first Fallout... about 38 hours in, my charater snapped and started killing everything that moved: super-mutants, rad-scorpions, thugs, dogs, brama, town citizens, kids, etc... That's when I found out there was a child-slayer title... After he had slaughtered the known world, he returned to Valut 13 to finish the job... Only the critical hit by the overseer with his twin mini-guns ended the homicidal rampage...
When I awoke, I reloaded before that 'episode' and proceeded to continue the game...
Luckly, PvP is restricted to limited arena, so we won't face a similar fate from the dread Yoko Nishi Sunday evening...

[Indagatrix]

ROFL!

[Yoko Nishi]

lol, I tend not to go on killing sprees too much anymore, if I get too crazy, I can stop and play LotR monopoly to calm me down....

[jshain]

Yoko,

Maybe for the benefit of others you can tell how you solved this problem over the December beta.

[Yoko Nishi]

ah, yes, thanks to the help of Asya here, she told me that they added a feature in the character selection page to change your email, which is great. Also, after the beta, when I tried to log on, it asked me to give a new CD key, so I was able to change that as well. Thank you Asya